Frequently Asked Questions
Are all coins from Founders Heritage Vault authentic?
Yes. We stand behind the authenticity of the products we sell. Product-specific details, including year, condition, purity, and weight where applicable, are shown in each listing.
How are coin conditions and grades described?
Each product page provides the available specifications for the item. A coin is third-party graded or certified only when the listing identifies the grading service and grade.
- BU means Brilliant Uncirculated.
- Proof describes a specially finished collector coin.
- Random year means the year supplied may vary within the range stated in the listing.
Where do you ship?
We currently sell and ship only within the United States. International shipping is not available.
Is shipping free?
Free standard shipping is available on eligible U.S. orders. Any optional shipping service and its cost will be disclosed at checkout.
When will my order arrive?
Orders are generally processed within 1–3 business days. Most orders are expected to arrive approximately 7–15 business days from the date the order is placed, including processing and transit. Weekends and U.S. federal holidays are excluded. Delivery estimates are not guarantees.
How do I track my shipment?
Your tracking information is generally sent to the email address provided with your order when it becomes available. Enter the tracking number on our Order Status page. Carrier updates may take time to appear after a shipping label is created.
Can I return an item?
All purchases are final except when an item arrives damaged, is incorrect, or is materially different from the product ordered. Report an issue within 7 days of delivery and include your order number and clear photographs of the item and packaging. Returns require prior authorization. We do not accept change-of-mind returns or returns because market prices have changed.
Can I cancel my order or change the shipping address?
Contact us as soon as possible. Cancellation requests may be submitted before fulfillment begins, but approval is not guaranteed. Once fulfillment has started or the parcel has been transferred to the carrier, cancellation or address changes may no longer be possible.
What if my package is delayed or marked delivered?
For an extended delay or a shipment that appears lost, contact our support team so we can review the tracking information. If a parcel is marked delivered but cannot be located, first check the delivery area, household members, and shipping address, and contact the carrier for delivery details.
How can I contact customer support?
For product or order questions, email our support team. Please include your order number when enquiring about an existing purchase.
Email: suport@foundersheritagevault.com
Support hours: Monday–Friday, 9:00 a.m.–6:00 p.m. EST