Refund policy

At Founders Heritage Vault, we take great care in preparing and shipping every order. Please review the following terms regarding returns, refunds, and cancellations.

Returns

All purchases are considered final except in cases where an item arrives damaged, an incorrect item is received, or the item received is materially different from the product ordered.

We do not accept returns or issue refunds for change of mind, buyer's remorse, personal preference, fluctuations in market value, or a decision that you no longer want the item.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us at support@foundersheritagevault.com within 7 days of delivery.

Please include your order number, a brief description of the issue, and clear photographs of the item and packaging.

Our team will review your request and determine the appropriate resolution, which may include a replacement, exchange, or refund.

Return Shipping

If a return is approved because the item was damaged in transit, incorrect, or materially different from the item ordered, Founders Heritage Vault will provide return instructions and, where applicable, cover the reasonable cost of return shipping.

Items returned without prior authorization may not be accepted.

Condition of Returned Items

If we request that an item be returned, it must be returned in the same condition in which it was received, together with its original packaging, holders, certificates, documentation, and any other materials included with the shipment.

Refunds

Once an approved return has been received and inspected, we will notify you of the outcome.

If a refund is approved, it will be issued to the original payment method. Please allow approximately 5–10 business days after the refund has been processed for the funds to appear, depending on your bank or payment provider.

Order Cancellations

Cancellation requests may be submitted before fulfillment begins. Once an order has entered fulfillment, has been packaged for shipment, or has been shipped, cancellation may no longer be possible.

Submitting a cancellation request does not guarantee that an order can be canceled.

Market Price Changes

Prices for coins, precious metals, collectibles, and related products may change due to market conditions. Market price movements after an order has been placed do not qualify an order for cancellation, return, refund, or price adjustment.

Contact Us

For questions regarding an order, return, or refund, contact us at support@foundersheritagevault.com.