Shipping policy

Thank you for shopping with Founders Heritage Vault. We are committed to providing secure and reliable delivery for every order.

Shipping Availability

We currently sell and ship orders only within the United States. We do not currently offer international shipping.

Free U.S. Shipping

Founders Heritage Vault provides free standard shipping on eligible U.S. orders.

There is no standard shipping charge for eligible orders shipped within the United States unless a different optional shipping service is specifically selected or disclosed at checkout.

Order Processing

Orders are generally processed within 1–3 business days.

Business days do not include weekends or U.S. federal holidays.

Estimated Delivery Time

Most orders are expected to arrive within approximately 7–15 business days from the date the order is placed.

This estimated timeframe includes normal processing and transit time.

Delivery estimates are not guarantees. Delays may occasionally occur due to carrier operations, severe weather, holidays, unusually high order volume, address issues, security reviews, or circumstances outside our reasonable control.

Tracking Information

When tracking information becomes available, it will generally be sent to the email address provided with the order.

Please allow time for tracking information to update after a shipping label has been created.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, contact us as soon as possible at support@foundersheritagevault.com.

Once an order has entered fulfillment or has been transferred to the shipping carrier, we may be unable to change the delivery address.

Lost or Delayed Shipments

If tracking has not updated for an extended period or your order appears to be delayed or lost in transit, contact us at support@foundersheritagevault.com.

We may review tracking information and, where appropriate, work with the shipping carrier to investigate the shipment before determining the available resolution.

Packages Marked Delivered

If tracking shows that a package has been delivered but you cannot locate it, please check the delivery area, surrounding property, household members, and the shipping address associated with your order.

We also recommend contacting the shipping carrier for additional delivery information.

If the package still cannot be located, contact us and we will review the available shipping information and assist where reasonably possible.

Damaged Shipments

If your order arrives damaged, please contact support@foundersheritagevault.com within 7 days of delivery and include your order number and clear photographs of the item and packaging.

Contact Us

Email: support@foundersheritagevault.com

Customer Support Hours:
Monday–Friday
8:00 AM–8:00 PM ET