Privacy policy
Founders Heritage Vault respects your privacy and is committed to protecting the personal information you provide when visiting, using, or purchasing from our website.
This policy explains how we collect, use, disclose, and protect personal information when you interact with our website, place an order, contact customer support, or otherwise use our services.
Information We Collect
Depending on how you interact with our website, we may collect information such as:
- Your name
- Email address
- Telephone number
- Billing and shipping information
- Order and transaction information
- Device and browser information
- IP address
- Website usage information
- Customer service communications
Payment Information
Payments are securely processed through authorized payment service providers. Founders Heritage Vault does not directly store complete payment card numbers.
How We Use Your Information
We may use personal information to:
- Process and fulfill orders
- Process payments
- Provide shipping and tracking information
- Communicate with you regarding your order
- Provide customer support
- Detect and prevent fraud or unauthorized activity
- Operate, maintain, and improve our website
- Comply with applicable legal and regulatory obligations
- Send marketing communications where permitted and in accordance with your preferences
Service Providers
We may share information with trusted third-party service providers when reasonably necessary to operate our business, including ecommerce platform providers, payment processors, shipping carriers, analytics providers, fraud-prevention providers, and other companies that assist us in providing our services.
These service providers may access personal information only as necessary to perform services on our behalf or as otherwise permitted by applicable law.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate essential website functions, remember preferences, analyze website usage, improve performance, and support advertising or analytics where permitted.
You may be able to control certain cookies through your browser settings or privacy controls made available on our website.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or misuse.
However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.
Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, maintain transaction and business records, prevent fraud, resolve disputes, and comply with applicable legal obligations.
Your Privacy Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to request access, correction, deletion, or information regarding how your personal information is used.
To submit a privacy request, contact us at support@foundersheritagevault.com. We may need to verify your identity before processing certain requests.
Age Requirement
Our website and services are intended for individuals who are 18 years of age or older. We do not knowingly solicit or collect personal information from individuals under 18.
United States Customers
Founders Heritage Vault currently sells and ships products only within the United States.
Third-Party Links and Services
Our website may contain links to or integrations with third-party websites and services. Their privacy practices are governed by their own policies, and we encourage you to review those policies when interacting with third-party services.
Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices, services, technology, or applicable legal requirements. Updated versions will be published on our website.
Contact Us
If you have questions regarding this privacy policy or our privacy practices, contact us at support@foundersheritagevault.com.