Contact information

Thank you for choosing Founders Heritage Vault.

Our customer support team is available to assist with questions regarding orders, shipping, products, payments, returns, and other customer service matters.

Customer Support

Email:
support@foundersheritagevault.com

Support Hours:
Monday–Friday
8:00 AM–8:00 PM ET

Response Times

We generally respond to customer service inquiries within 24–48 business hours.

Response times may occasionally be longer during holidays, periods of high order volume, or other unusually busy periods.

Order Support

When contacting us regarding an existing order, please include your order number and the email address used when placing the order so our team can assist you efficiently.

Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please contact us within 7 days of delivery at support@foundersheritagevault.com and include your order number along with clear photographs of the item and packaging.

Security

For your protection, please do not send full payment card numbers, passwords, or other highly sensitive account credentials by email.